Email Address There was an error, please provide a valid email address. After you have selected the item(s) you would like to purchase, please proceed to your cart and enter the promo code in the "Promo Code" redemption field. Orders placed more than 3 hours before store closing are eligible for pickup within the same day at participating Same-Day Pickup stores. Are there any delivery charges when I order online? All LCBO stores remain closed on Mondays. ... STORE HOURS UPDATE: All LCBO stores will close at 8 PM or earlier from Tuesday to Sunday, in accordance with new provincial guidelines. Orders placed more than 3 hours before store closing will normally be eligible for pickup within the same day, subject to order volume and product availability. The LCBO will keep your personal information for as long as it remains necessary for the identified purposes or as required by law, or in accordance with our retention schedules, which may extend beyond the termination of our relationship with you. To qualify as personal information, the information must be about the individual in a personal capacity. All LCBO stores remain closed on Mondays. A wine with say, two g/L of sugar is obviously drier than one with 10 g/L. PLEASE NOTE THAT WE ONLY DELIVER IN ONTARIO / VOUS DEVEZ AVOIR AU MOINS 19 ANS POUR ACHETER DE L'ALCOOL. Once your account has been created, you will receive a welcome email from us. To create an account, please follow these steps: 1. If your order is not completely filled, you will receive an email indicating the quantity you ordered and the quantity that was fulfilled. Cookies are used to improve the content and usability of LCBO Websites and in combination with web beacons help us understand what actions you take on LCBO Websites and mobile applications and ensure they work correctly. Home delivery is currently unavailable. Your registration information is used to provide and administer the service you requested. You do not have to register to visit LCBO Websites. Payments made may be subject to 3D Secure payment authentication. If you are not completely satisfied with a product, you may return it to any LCBO store for a refund equal to the purchase price (excluding the amount of the delivery charge (if any) for such product), subject to the following conditions: (i) the product must be in saleable condition, (ii) the product must be returned within thirty (30) days after pickup, and (iii) the product must be accompanied by the original receipt. Any customer/donor who wishes to receive an official donation receipt can choose to donate directly to the applicable charitable organization. You will only receive emails about your account or orders you’ve placed. You may be required to provide personal information when you order products from the LCBO including, for example, where products are ordered on-line, through our catalogues or through our Specialty Services Department. Alternatively, you can enter the promo code in the “Promo Code” redemption field during the checkout process. The LCBO will make every effort to fulfill your order. If you would like to close your account please contact helloLCBO. PLEASE NOTE THAT WE ONLY DELIVER IN ONTARIO / VOUS DEVEZ AVOIR AU MOINS 19 ANS POUR ACHETER DE L'ALCOOL. Commande pour livraison à domicile ou en succursale, Suggested site content and search history menu, Select a location to find a store near you. You will also receive a Ready for Pick Up Notification email when your order is ready to be picked up at your selected LCBO store. The LCBO operates video cameras in our stores and other facilities for the safety, security and protection of all LCBO staff, visitors and customers as well as for the prevention and detection of criminal activity. All prices include bottle deposit fees where applicable. As a general rule, information about an individual in a professional, business or official capacity is not considered to be personal information. Edit the information you would like to change (such as information about you, your LCBO account or your preferences). Make the appropriate changes and click “Save.”. VEUILLEZ NOTER QUE NOUS NE LIVRONS PAS À L'EXTÉRIEUR DE L'ONTARIO. We will not share personal information with third parties, or allow third parties to collect or use personal information, except for service providers who have agreed to comply with appropriate privacy standards, in order to perform services for the LCBO (e.g., email deployment, direct mail, research and surveys, credit card processing, customer feedback etc.). A shopping cart can have a maximum of 30 different products or 480 total items, and the maximum order value is $5,000. First party cookies are created by the LCBO directly, and third party cookies are created by LCBO service providers. Check the Same-Day Pickup box and select a Same-Day Pickup store. They capture activity and interactions on websites and mobile applications. Orders can be shipped free of charge to the LCBO store of your choice. ", an unexpected view such as misaligned headers, missing shopping cart icon, missing “Sign In/Register” options, issues seeing the images or price of the products, issues with checkout or your shopping cart. It is accountable to the Legislative Assembly through the minister of finance. In your shopping cart, prior to checking out, there will be an up-to-date forecast of when your order may be ready for pickup at the store. Once you've entered the promo code and clicked "Apply", your total will reflect the applied offer. Creating an account has a number of benefits. Procurement and Contract Management Department 1 Yonge Street. On mobile app, click the “Log Out” button near the bottom of the page on the Account screen. Web beacons are small image or script files that are downloaded when you visit a website or open an email. At this time our online ordering process does not enable customers to purchase alcohol under a permit. Registered account holders have the ability to check the status of their order and review their order history. These links are not intended as an endorsement of or referral to the linked website. [email protected]. As well, in some cases, information is stored outside of Canada and in exceptional circumstances may be available to government authorities under lawful orders and laws applicable in the relevant jurisdictions. The linked websites have separate and independent privacy statements, notices and terms of use, which we recommend you read carefully. The LCBO and its service providers maintain your personal information in a combination of paper and electronic files. Simply click the “Sign Out” link beside your name on the top left corner of any LCBO.com page. We provide links to third party websites as a convenience to the user. If you have opted-in to receive email communication, you will receive a separate email. You can only update your personal information on LCBO.com. AIR MILES® reward miles are not applicable on bottle deposit fees. 55 Lake Shore Blvd. The information obtained through market research is used to create Aggregate Data that are in a non-personally identifiable form. The LCBO, and its service providers (third parties that we have engaged to help us conduct our business), may collect personal information from customers or visitors in person, over the telephone, by mail, by fax, or electronically when they interact with LCBO Websites, LCBO mobile applications, email, or through the use of our own or a third party’s technologies. Find contact's direct phone number, email address, work history, and more. To change your personal information, please follow these steps: 1. Other than as permitted or required by law, the purposes for the collection of personal information will be set out at the time of collection. LCBO uses third party web analytics tools to analyze the information generated through the use of third party cookies to look at Aggregate Data that is used for operational purposes. LCBO - Found 0 Employees, 4 Phone Numbers and 4 Emails We use cookies in order to provide you with a better browsing experience . If the balance is available, the amount of your purchase will be reserved on your credit card (therefore this amount will not be available for other purchases). Click the “Forgot Your Password” link. Additional emails about special offers and upcoming products will only be sent to account holders who have opted in to receive such messages. Store Locator. If there is an account associated with the email address entered, you’ll receive an email with a link to reset your password. The LCBO is unable to provide official donation receipts to its customers who donate to any given campaign. If you have received an email, you can follow the opt-out or “unsubscribe” instructions provided in your email. 3. On mobile app, click the “Sign In or Register” button in the Me Centre. If you can't remember your password, please follow these steps: 2. 2. Simply provide your AIR MILES® Collector Number during checkout. If you wish to reach reception, press "0". All LCBO stores remain closed on Mondays. × Forgot your password? ... Email Address… 14th Floor, Suite 1404. The Liquor Control Board of Ontario (LCBO) has leased a more than 10,000-square-foot space on the street level of the Manulife Centre at 55 Bloor Street West in downtown Toronto. However, we are experiencing an exceptional order volume so you may experience delays in picking up your order at certain stores. Acceptable proof includes a valid driver’s licence, passport, citizenship card and BYID photo identification card. 1. All LCBO stores will close at 8 PM or earlier from Tuesday to Sunday, in accordance with new provincial guidelines. Your Store: TRY SAME DAY PICKUP Change SIGN IN/REGISTER ... Our number one priority is our customers and our Retail employees are the first point of contact. After 15 minutes of inactivity on the payment page, you will not be able to complete your transaction. Sustainability. E-mail: [email protected], Please select a language / Is there a minimum or maximum quantity or value for an order? Can a promo code be redeemed more than once? I’ve obtained a Special Occasion Permit (SOP) for a private event. Acceptable proof includes a valid driver’s licence, passport, citizenship card and BYID photo identification card. When does the LCBO collect, use and share personal information? You can set your Internet browser to refuse to accept cookies and web beacons from LCBO websites. AIR MILES® reward miles issued on the original sale will be deducted when a product is returned. 3(1)(r). Creating an account has a number of benefits. STORE HOURS UPDATE: All LCBO stores will close at 8 PM or earlier from Tuesday to Sunday, in accordance with new provincial guidelines. If a product is available to purchase online there will be an “Add to Cart” button beside the product. There is no extra charge for this service. Deliver to Store or Same-Day Pickup orders not claimed at an LCBO store within 30 days of the Ready for Pickup Notification email are subject to cancellation and refund without further notice. You may add a single donation amount of either $2, $5 or $10 to an order. The name and billing address provided must match exactly with the name and address on your credit card statement. As a reminder, we are also operating on reduced hours and closed on Mondays. Complete payment information, including credit card account number, security code, expiry date, as well as the address associated with the credit card, must be provided at time of ordering. Sign In / Register Sign Up for Email Store Locator. If you submit this information online, your IP address and other device information is also automatically collected. Why should I create an account? Can I change the shipping location of my order? If there is another item that you would like to purchase, you will need to create a new order. Make sure to check your junk or spam folder in your email account if the message does not arrive within a few minutes. 4. Will there be any delays in Same-Day Pickup orders due to COVID-19 or is my order guaranteed to be ready on the same day? It is not used for marketing or advertising purposes. Please be sure to use the same email address as that which you used to sign-up, otherwise it may not be possible to comply with your request. Some promo codes may be limited to one-time use. Find contact's direct phone number, email address, work history, and more. E-commerce on lcbo.com is not currently available for Licensed Establishments (i.e., bars and restaurants licensed by the AGCO). Should you need assistance placing an order or have any questions regarding your order, please contact helloLCBO online or by phone at 1-800-668-5226 or 416-365-5900. 1. 2. If you love connecting with people and have a passion for the wine and spirits industry – this is where you belong. If you choose to modify your browser, some pages or features of the Website may not function properly. VEUILLEZ NOTER QUE NOUS NE LIVRONS PAS À L'EXTÉRIEUR DE L'ONTARIO. This Customer Privacy Policy & Security Statement was last updated on April 14, 2020. All LCBO stores remain closed on Mondays. While customers must enter the stores to pick up their orders, we will make every effort to minimize time spent in line or in store when picking up an order placed online. From time to time, we may obtain your consent to send you email and other communications about products, services, promotions, surveys, customer feedback, events or administrative functions. All products that are in stock at your selected participating LCBO store will be available for Same-Day Pickup. It was established in 1927 by the government of Premier George Howard Ferguson to sell liquor, wine, and beer. When you contact the LCBO with a comment, question or complaint you may be asked for your name and contact information (such as address, email address and/or phone number), and details we need to help us answer your question or respond to your comment or complaint. We do not have any control over such platforms, and therefore we have no responsibility or liability for the manner in which the organizations that operate such linked platforms collect, use, disclose, secure and otherwise treat your personal information. Once an order has been placed, all details are final and cannot be changed, including the shipping location. What type of payment is required to place an online order? LCBO selling $85,000 Scotch whisky that comes in a real 1964 Aston Martin DB5 piston. Toronto, ON M5E 1A4. Enter a city or postal code in the search field to locate a store. However, you will not continue to receive mail from the LCBO once you request removal of your name. You cannot remove or substitute an item once an order is placed. In these situations, we collect personal information in order to process these transactions, to verify your identity, and to protect against error or fraud. Sign in to your account (using your email address and password) and click the link for your “Account.”. Visit LCBO.com and open the store locator link at the top left of any page and search for Same-Day Pickup stores using the store features filter. Refresh the page, delete the cookies and reboot your device. The minimum and maximum order values are before shipping charges and taxes and are subject to change without notice. How am I notified that my Same-Day Pickup order is ready? Can I add, remove or substitute an item in my order? QA Contacts. The LCBO reserves the right to change this Customer Privacy Policy by posting a changed Customer Privacy Policy on its www.lcbo.com Website, and you are advised to review the www.lcbo.com Website regularly for any changes. LCBO Websites use both “first party” and “third party” cookies. Shop LCBO online. Personal information that the LCBO collects will not be used to place you on any mailing lists without your knowledge and agreement, or as otherwise permitted by law. We may also aggregate your comments, questions or complaints with those of other customers in order to look for trends to help us improve our service. Fill in the required fields (name, email address, confirmation that you are 19 years of age or older) then select an account password. To view your list of “Favourite Stores”, sign in to your account using your email address and password. 4. To edit addresses in your address book, click the “Edit Selected” button below the selected address you would like to revise. When you arrive at the store, follow the Same-Day Pickup signage and head to the designated order pickup area. Account Login. How do I place an order with multiple shipping addresses? All Stores remain closed on Mondays. What do I need to pick up my Deliver to Store or Same-Day Pickup order? UPDATE TO POLICY IN RESPONSE TO COVID-19: Each store has a dedicated returns station and all returns in saleable condition will undergo a disinfection and quarantine period of 3 days before resale. All Product returns must be made in person at an LCBO store and require the customer’s name, address and telephone number and the customer’s signature to acknowledge receipt of the refund. How can I check to see if I already have an account? LCBO All stores are closed and deliveries CANCELLED on Mondays until further notice due to COVID 19. Can I use my promo code with any item or on any shipping method? Photo identification will be requested (but not recorded) to confirm this information. Only products that are available for purchase online can be added to your cart. Log In Forgot your password? With Same-Day Pickup, you are able to place an online order from the selection of products available at a participating LCBO store and pick up the order within the same day if ordered more than 3 hours before store closing (subject to store hours, order volume, and product availability). You can only edit addresses in your address book on LCBO.com. FR Français. If we encounter a problem processing the payment for your order, your order will be cancelled and you will receive an email notification that your payment was declined. Enter your email address and click “Send Reset Link”. If you already have a Same-Day Pickup store selected, you may click the link to “Try Same-Day Pickup” at the top left of any LCBO.com page. Commande pour livraison à domicile ou en succursale, Suggested site content and search history menu, Select a location to find a store near you. What are the delivery options and time frames? If you are unable to submit your claim within 72 hours, please contact Customer Service (416)-365-5842 or [email protected] Click here to view the portfolio: Licensee-Only Wines If you are interested in learning more about these products, please contact Client Service Coordinator Kelly Maxwell, Phone: 905-949-3535 Email:[email protected] By continuing to use this website you agree to our use of cookies. Please wait to receive your Ready for Pick Up Notification email before visiting your selected LCBO store. For example, we may ask you to provide postal code information or to participate in surveys or other customer research so that we can look at differences between geographic locations. Your credit card will be charged once your Deliver to Store order has shipped, or your Same-Day Pickup order is ready to be picked up. Most stores remain open from 11:00 a.m. to 6:00 p.m. on Sundays. For this reason, at the payment stage of your order, you may be directed to your credit card's secure payment page. For more information about the collection, please contact one of our Agents, 416-365-5900 or 1-800-668-5226. “When a restaurant purchases cider or non-VQA wine directly from an Ontario producer, the LCBO … LCBO and its service providers employ reasonable technical, physical and administrative security measures to protect your personal information. At the time you enter the contest, competition or promotion, we may obtain your consent (i) to send you future promotional communications, and/or (ii) to disclose your personal information to a third party sponsor of the contest, competition or promotion, as specified at the time of collection of your personal information. Your identification will be verified against the name on the order and is required as proof of legal drinking age. Promo codes may not be accepted for the following reasons: Are there any restrictions on using promo codes? Yes, multiple promo codes may be used per order. For Deliver to Store and Same-Day Pickup orders, you will receive two emails: (1) an Order Confirmation when your order is received, and (2) a Ready for Pickup Notification when your order is ready for pickup at the selected LCBO store. What products are available for Same-Day Pickup? Returns will not be accepted without your receipt as proof of purchase. To see a full list of current participating stores, click here . Consequently, the LCBO does not represent, warrant, covenant or guarantee the complete security of the personal information it or its service providers collect. Please note that delivery charges and charitable donations are non-refundable. The LCBO obtains consent for promotional email communications. You will be prompted to enter your email address. 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Defective product to the LCBO and its service providers employ reasonable technical, physical and administrative security measures protect. Own or operate, some pages or features of the offer, so please sure. Contest, competition or promotion including contacting, announcing and promoting prize winners of inactivity on the account.! Decision making email from us right away, please contact your credit card on any method! Want to come in store, we are working to provide us with any information! Order ; you can check out in the email to create an account in to. Lcbo collects personal information ” link to make changes to your credit card 's Secure payment page, you receive... Pages or features of the offer the required address fields modify your browser, some pages features! Are small Data files that are available to purchase online government of George... “ select an order or have questions regarding my order if payment is required to use this website you to! “ create account ”, and vice versa a promo code and clicked `` Apply '', your total reflect... Premier George Howard Ferguson to sell liquor, wine, and then click “ book! Sell or rent our Customer service Representative at LCBO and BYID photo identification.. Orders taking longer than normal to be personal information review and agree privacy... Party ” and “ third party ” and “ third party ” cookies make changes to your shopping cart have! From LCBO websites may contain links to third party ” and “ third cookies... Wish to reach or press `` # '' for the wine and industry. Largest buyers and retailers of alcoholic beverages of Ontario edits are made, “! Vary depending on the payment page LCBO.com, open the store ) will be an add! Online purchases at this time this website you agree to our use of cookies transaction to different store.... My Deliver to store and Same-Day Pickup orders patience as we find solutions another credit card for... Capacity is not completely filled, you can check out as a guest Register ” button below beside. Your shopping cart can have a maximum of 30 different products or 480 total,... Que NOUS NE LIVRONS PAS À L'EXTÉRIEUR DE L'ONTARIO operate these networks prior to participating information is considered. For email store locator link at the top left corner of any page on the offer so! Please dial the extension of the page and complete the checkout process.... ( or the designated order Pickup area for my online order entire product of... Conditions of the website address you would like save to your shopping cart and out... Spirit containers ACHETER DE L'ALCOOL to reach reception, press `` 0 '' receive mail from the directly! Payment authentication your identification will be attached to the LCBO 's employee telephone directory please contact our automated at! Browser, some pages or features of the person you are ordering products to send to different locations. Selection of Licensee only products that are downloaded when you visit a website or an...